The best discounts this week
Every week you can find the best discounts here.
Frequently Asked Questions
We're sorry for the inconvenience, but International Shipping is not available at this time.
Privacy and Security
We care about the privacy of our customers. Please read our entire Privacy and Security Policy.
Products
The vast majority of our products are manufactured in the United States. A small number of our products are manufactured in facilities outside of the U.S.; in Canada, Iceland, and Germany. All of our supplements are manufactured under Good Manufacturing Practice requirements (21CFR Part 111, cGMP in Manufacturing, Packaging, Labeling or Holding Operations for Dietary Supplements) and are regularly audited to ensure that they are meeting our high quality standards.
Most of the products on our website have detailed supplement facts available. Click on the Supplement Facts tab under the product image on the product page to view. If supplement facts are insufficient, please contact the manufacturer for more information.
If an item is out of stock, you cannot purchase the product. You may add it to your wish list or contact us and we will try our best to order the item for you.
We’re sorry, but we are not able to order products that have been discontinued.
Order Status
We send multiple emails with status updates. Check your inbox for the latest! If we’re shipping to you, there’ll be an easy link to take you right to the details.
If an item has is missing from your order please check your invoice to ensure that missing item was ordered or check your email confirmation for possible multiple tracking numbers.(order may have been sent in
multiple packages)
Orders are shipped from Monday through Saturday. Same Day Delivery if orders placed before 2pm
Pricing
Prices on our website can be updated at any time and may change for weekly and monthly specials.
All online offers and prices are valid for online purchases and instore.
Accounts
If you want to purchase products online you must set up an account. However, you don’t need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.
Click on My Account at the very top of the home page. Log
in using your current email address and password. You’ll then be able to change
your account information, billing and/or shipping
address, email address and password. You can also view your order history and Wishlist.
Click on My Account at the very top of the home page.
Scroll down to the “Lost your password?” section and follow the directions for
receiving a new password instantly via email. Still have questions? Please
contact us.
If you are using a public computer, you will want to log off, or “Sign out” of your account, before you leave the computer. You’ll be able to tell if you are signed in by the options you see in the upper-right navigation bar.
If you are signed in: You will see ‘Logout’ button in the upper-right navigation bar. Click this option and you will be signed out. You can sign in and out at any time by clicking the portrait in the upper right by the search bar.
To keep your info safe, make sure your password contains:
- At least one Upper Case letter and 1 lower case letter
- One number
- Twelve or more characters
No. Only if you update or reset your password, you’ll need to follow the new password guidelines.
Just click on ‘Lost Your Password‘ and follow the
instructions. Once you reset your password, your account will be unlocked. Or
you can give us a call at +1 345-746-5015 and we’ll help you out.
Ordering and Payment
- Add items to your cart by clicking the “Add to Cart” button displayed
along with the product description. - When you have added all of the items you wish to purchase to your cart,
click the Checkout button on either the shopping cart page or the top right
corner of the page you are using. - Enter your billing, shipping and shipping method(Delivery or In-store Pickup)
- Confirm your order by clicking the “Submit Order” button at the bottom of
the confirmation page.
- Sign in to your account. Go to my account – order history
- You can click on the ‘Order Again’ button to reorder all products. If you want to view the products, the click on the ‘View’ button.
- You can view all the products that was ordered the last time
- Click on the ‘Order Again’ button and the sytem will redirect you the cart page
- You can now change the quantity of a product now.
- Proceed to checkout.
We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted.
We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments we are not able to cancel Ship to Home orders once the order has been submitted. Buy online, pick up in store orders can be canceled by calling Customer Care or will cancel automatically after 5 days.
Yes. Click on the “My Account” option at the very top of the home page. Log in using your email address and password. You’ll then be able to view your order history.
We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.
Shipping
We make every effort to ship your order within 2 hours of order placement if all items are in stock.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
We are currently operating distribution centers in George Town. The location from which your order will be fulfilled and shipped depends on a number of factors including geographic proximity to your location as well as stock position for the product(s) that you ordered. Rest assured that no matter which location your order will ship from, we will provide the same level of care and urgency to ensure that your package arrives on time and in one piece.
Products are kept under a temperature controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping.
You will first receive an email confirming your order, and then another email notifying you when your order has been shipped.
Pick Up In-Store
We do offer safe Curbside Pickup! It’s easy. Just order online and choose “Pick Up In-Store” at checkout. We’ll let you know when it’s ready. Call when you get here (the store phone number will be included in your ready-for-pickup email) and we can put it right in your trunk. Curbside Pickup is available until 6 PM.
While on a product details page or in your shopping cart, select Pick Up in Store and proceed to checkout. Once your order has been placed, we will update you on the status of your order via email. Please wait until you have received your “Ready for Pick Up” email before going to the store, as you will not be able to pick up your item(s) sooner.
For easy Pickup at your store, please bring a valid photo ID (i.e., a state ID, driver license, military ID) and your email confirmation or your order confirmation number. A signature will be required upon pick up.
Orders placed within two hours of store closing might not be available on the same day. Pickups are available during normal store hours.
Please bring a valid photo ID (i.e., a state ID, driver license, military ID) and your email confirmation or your order confirmation number.
Make sure to have your ID ready. If someone else is picking up for you, please make sure they have your first and last name, order# and order details. If you’re unable to provide ID or order details, we won’t be able to release your order.
Any Vitamin Shoppe Health Enthusiast (employee) can assist you in picking up your order.
Your item(s) will remain available for 5 days from the time you receive your Ready for Pick Up email. If after 5 days your order has not been picked up, your order will be cancelled.
Currently we only have one store in Cayman Islands that your order can be picked up. Unit 107 Canon Place 294 North Sound Road George Town Grand Cayman
You will receive a “Ready for Pick Up” email. Please do not go to the store before receiving this email, as you will not be able to pick up your item(s) sooner.
Orders are ready within 4 hours. Orders placed within two hours of store closing may not be available until the next day.
We currently accept Cash as well as the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS,
No, we currently do not accept payment only.
Yes! Now, for the first time ever, when you Buy Online and Pick Up In-Store, you can order refrigerated products, like chilled probiotics, fish oil, and flax seed oil.
Return to the store with the pick up receipt for a refund or an exchange.
Please contact Customer Care on + 1345 746 5015 or email Info@vitaminshoppe.ky
Yes. Please contact our Health Enthusiast on +1 345-746-5015 or email info@vitaminshoppe.ky
Yes, you can return any unopened items within 14days from date of purchase. For more information see Return Policy.
The store will complete the transaction and then perform a refund for the item that is no longer wanted.
Yes. Please contact our Health Enthusiast on +1 345-746-5015 or email info@vitaminshoppe.ky
Return Policy
Program
Healthy Awards® is The Vitamin Shoppe® customer loyalty program. It’s our way of thanking valuable customers like you for choosing us for your health and wellness needs. The program is FREE to join and easy to participate in. Simply shop and/or complete online activities to earn points and get rewarded.
You must be age 18 years or older to be eligible for membership. Membership in the program is limited to individuals only and is limited to one account per individual.
You can sign up free:
- – Visit any The Vitamin Shoppe® store location
- You will need to provide your first and last name, phone number, and valid email address.
We automatically track the points you earn every time you shop with us. When checking out in-store, simply provide your phone number so we can add the points from your purchase to your
account.
- Membership is free
- Earn at least 1 point for every $1 you spend
- Earn points on any product in-store or at www.vitaminshoppe.ky
- Earn a $5 Cash Back Award for every 100 points
- Earn points faster with exclusive bonus points promotions and activities
- Get sneak peeks at sales and events
By signing up for the Healthy Awards® program or by making a purchase from The Vitamin Shoppe as a Healthy Awards member, whether in store, by phone or online, you agree to the above program terms and conditions and The Vitamin Shoppe’s Terms of Use and Purchase Policy. For further assistance, call 1-800-223-1216 or visit our feedback form.
The Vitamin Shoppe’s Terms of Use and Purchase Policy include Arbitration provisions that govern any disputes between you and The Vitamin Shoppe. These Arbitration provisions will:
- Eliminate your right to a trial by jury; and affect your rights, including preventing you from bringing, joining or participating in call or consolidated proceedings.
Miscellaneous
By joining the Healthy Awards® program, you agree to be bound by the terms and conditions set forth in these FAQs and Terms and Conditions. The account remains the property of The Vitamin Shoppe and must be surrendered upon request. No credit or cash will be given for unused points. Program account numbers are not transferable and are not for sale, resale or barter. The Vitamin Shoppe is not responsible for use of a member’s account or redemption of a member’s points in the event the member’s account is stolen and the account is used or the points are redeemed prior to the member informing The Vitamin Shoppe that the member’s account has been stolen. The Vitamin Shoppe reserves the right to cancel, modify, or restrict the Healthy Awards® program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. The Vitamin Shoppe may make these changes even though such changes may affect the member’s ability to use points already accumulated. You are responsible for remaining knowledgeable about these FAQs and Terms and Conditions. A member’s point balance, as reflected in The Vitamin Shoppe’s records, shall be deemed correct. The Vitamin Shoppe reserves the right to determine the amount of points in any member’s account based on The Vitamin Shoppe’s internal records related to such member’s account. In the event of an inconsistency between the amount accrued in a member’s account as stated on any member’s receipt and The Vitamin Shoppe’s internal records, The Vitamin Shoppe’s internal records will control. The Vitamin Shoppe assumes no responsibility for errors caused by incorrect member information. The sale of points is prohibited and may result in the confiscation or cancellation of your points as well as suspension or termination of your membership, which in each case shall be final and conclusive. The Vitamin Shoppe may revoke any member’s membership in the Healthy Awards® program at any time if such member engages in abuse of the program or fails to follow the terms and conditions of the program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the program and may affect a member’s eligibility for participation in any other The Vitamin Shoppe program. Healthy Awards® points are non-transferable and cannot be redeemed for cash. The interpretation and application of these FAQs and Terms and Conditions are at the sole discretion and determination of The Vitamin Shoppe.
The information you provide as a member of the program will be handled according to The Vitamin Shoppe’s privacy policy, which is available for review here.
For more information or other questions, please visit the Contact Us page and we will be happy to help you.
